Leading Your Team

This course equips frontline leaders with essential team leadership skills, including team building, motivation, conflict resolution, trust-building, coaching, and mentoring. Participants will learn practical techniques to foster resilient and high-performing teams.

Learning Objectives:

By the end of this webinar, participants will:

• Master techniques for building and motivating a cohesive team.
• Understand and enhance trust dynamics within the team.
• Employ strategies to effectively manage conflicts and navigate difficult conversations.
• Learn to build team resilience in the face of challenges.
• Develop skills in coaching and mentoring team members towards their professional growth.

Course Content:

1. Building Positive Team Relationships:

• Techniques for establishing and strengthening team unity.
• Strategies for inspiring engagement, commitment, and motivation.
• Appreciative inquiry: Leveraging team experiences to foster positive interactions.

2. Effective Team Management Skills:

• Best practices for delegating tasks to optimize team performance.
• Methods for providing and receiving constructive feedback.
• Techniques for recognizing and rewarding team members’ efforts.

Core Skills Developed:

• Conflict Resolution: Approaches for resolving conflicts and giving feedback effectively.
• Communication Mastery: Skills in active listening, effective questioning, and clear messaging.
• Coaching and Team Development: Advanced coaching techniques to enhance team member growth and performance.
• Understanding Team Dynamics: Navigating the stages of team development: Forming, Storming, Norming, Performing.

Teaching Methods:

The program uses a blend of participative and reflective teaching methods suitable for adult learning, including:

• Interactive Workshops: Practical sessions to apply team-building and conflict management skills.
• Role-Playing Scenarios: Realistic simulations to practice leadership techniques and feedback delivery.
• Group Discussions and Peer Learning: Structured discussions to exchange experiences and strategies.
• Case Studies: Analysis of real-life leadership challenges to contextualize learning.

Duration:

• 3 hours, including brief intervals to ensure continuous engagement and learning absorption.

This program equips frontline leaders with the necessary skills to lead their teams effectively, fostering an environment of growth, resilience, and productivity. Participants will leave with a robust set of strategies and practical tools to implement in their leadership roles.

Special Offers

Take advantage of these exclusive discounts available when registering for IOG courses:

1. Group Course Discount: Register 3 or more colleagues together for the same course and receive 10% off your total registration fee.  
   Learning together builds team capacity—and helps you save on training costs.
2. Individual Bundle Discount: Register as an individual for 3 or more courses at the same time and save 10% on your total registration fee.
   Advance your professional development while maximizing value.

Mr. François Gagnon served as Vice-President of the Learning Lab at the IOG for 6 years.He brings rich experience in the area of public sector learning and leadership.  

Mr. Gagnon worked in the Public Service of Canada for 25 years, including 13 years as executive. He had the privilege to organize national ministerial consultations, to negotiate international and federal-provincial agreements and to lead national Grants and Contribution programs. At the Canada School of Public Service, he developed a change management and coaching practice. As Senior Director of Leadership Development, he led and oversaw the review of the entire suite of the School’s Leadership Development products for the Government of Canada. 

In 2014, Mr. Gagnon founded Lead-Action, a firm specialized in Leadership Development. He joined the Institute on Governance in 2019 where he has been using his knowledge and expertise to build on the IOG’s strong reputation in this area. 

Mr. Gagnon has a Degree in Computer Science and a Masters in Project Management during which he specialized in Leadership and Change Management. Over the last 20 years, he was lecturing in Leadership and Change at the University of Ottawa and Université du Québec en Outaouais. He completed required certifications to teach and administer a large range of psychometric instruments including products from the Center for Creative Leadership, Insights Discovery and two emotional intelligence instruments. He has facilitated and has managed the delivery of a large number of Leadership Development products and courses, including organizational 360-degree feedback processes and executive coaching in a large number of organizations in Canada and abroad. Mr. Gagnon was also invited to teach Leadership and Change Management at the University of Moscow and at the Russian Academy of Public Administration and has led the development of a Leadership Development program for Deputy Ministers of the Government of Ukraine. Through his work at Lead Action, he also contributed to leadership development projects in Indonesia, Belize and Mexico. 

In addition to his professional activities, Mr. Gagnon holds a Private Pilot license and is a classically trained pianist who performs regularly in the region.