Stepping Up as a Frontline Leader

This comprehensive course is designed specifically for emerging and existing frontline leaders who are committed to enhancing their leadership and management skills. The course provides practical insights and tools for embracing the multifaceted roles of a frontline leader, applying situational leadership principles, understanding emotional intelligence, and mastering personal and team management skills. Through a blend of theoretical knowledge and practical application, participants will engage in interactive learning activities that foster personal growth and professional development.

Learning Objectives:

By the end of this webinar, participants will be able to:

• Recognize and perform the roles and responsibilities of a frontline leader effectively.
• Discuss the importance of relationship building and reflect on concrete approaches to build them.
• Understand the significance of emotional intelligence in leadership and enhance their own emotional competencies.
• Develop strategies to improve personal effectiveness and confidence as a manager.
• Employ practical techniques for time management, workload management, and prioritization and delegation.
• Set and achieve realistic personal development goals.

Course Content:

1. The Three Hats of Leadership:

• Leadership as a supervisor, manager, and governance authority.
• Balancing the dual roles of leading and being a team member.
• Understanding the leadership expectations in this position

2. Knowing Yourself as a Leader:

• Enhancing personal effectiveness and self-awareness.
• Effective relationship building
• Continuous development as a leader

3. Magnifying your effectiveness

• Practical tools for delegating, managing time and workload and prioritizing
• Self-care as a leader

Core Skills Developed:

• Prioritization and Time Management: Techniques to set priorities and manage time effectively for oneself and the team.
• Workload Management: Strategies to handle and delegate tasks efficiently.
• Self-improvement: Continuous personal development through self-assessment and targeted improvement techniques.

Teaching Methods:

The program utilizes a variety of teaching methods suitable for adult learning, including:

• Interactive Lectures: Engage with core concepts through concise, targeted lectures.
• Case Studies and Real-Life Examples: Learn from real-world applications of leadership principles.
• Group Discussions and Role Plays: Enhance understanding through peer interaction and practice.
• Self-Assessments and Reflective Exercises: Foster self-awareness and personal goal setting.

Duration:

• 3 hours, including brief breaks to maintain engagement and facilitate learning absorption.

This program aims at equipping frontline leaders with the essential skills and insights needed to excel in their roles and drive their teams toward success. Participants will leave the webinar with actionable strategies and a clear path for their personal development in leadership.

Special Offers

Take advantage of these exclusive discounts available when registering for IOG courses:

1. Group Course Discount: Register 3 or more colleagues together for the same course and receive 10% off your total registration fee.  
   Learning together builds team capacity—and helps you save on training costs.
2. Individual Bundle Discount: Register as an individual for 3 or more courses at the same time and save 10% on your total registration fee.
   Advance your professional development while maximizing value.

Mr. François Gagnon served as Vice-President of the Learning Lab at the IOG for 6 years. He brings rich experience in the area of public sector learning and leadership.  

Mr. Gagnon worked in the Public Service of Canada for 25 years, including 13 years as executive. He had the privilege to organize national ministerial consultations, to negotiate international and federal-provincial agreements and to lead national Grants and Contribution programs. At the Canada School of Public Service, he developed a change management and coaching practice. As Senior Director of Leadership Development, he led and oversaw the review of the entire suite of the School’s Leadership Development products for the Government of Canada. 

In 2014, Mr. Gagnon founded Lead-Action, a firm specialized in Leadership Development. He joined the Institute on Governance in 2019 where he has been using his knowledge and expertise to build on the IOG’s strong reputation in this area. 

Mr. Gagnon has a Degree in Computer Science and a Masters in Project Management during which he specialized in Leadership and Change Management. Over the last 20 years, he was lecturing in Leadership and Change at the University of Ottawa and Université du Québec en Outaouais. He completed required certifications to teach and administer a large range of psychometric instruments including products from the Center for Creative Leadership, Insights Discovery and two emotional intelligence instruments. He has facilitated and has managed the delivery of a large number of Leadership Development products and courses, including organizational 360-degree feedback processes and executive coaching in a large number of organizations in Canada and abroad. Mr. Gagnon was also invited to teach Leadership and Change Management at the University of Moscow and at the Russian Academy of Public Administration and has led the development of a Leadership Development program for Deputy Ministers of the Government of Ukraine. Through his work at Lead Action, he also contributed to leadership development projects in Indonesia, Belize and Mexico. 

In addition to his professional activities, Mr. Gagnon holds a Private Pilot license and is a classically trained pianist who performs regularly in the region. 

Linda Savoie, after a somewhat dispersed early career that includes time as a military officer, an aircraft mechanic, a lawyer, an airline manager and a museum educator, Linda stumbled upon the federal public service in the mid-90s.

There she discovered opportunities to influence policy development and implementation in areas of interest such as climate change, civic engagement, and gender equality. For some 25 years, whether at Transport Canada, the Privy Council Office, Canadian Heritage, Status of Women Canada, or Library and Archives Canada, Linda worked closely, as an executive, with Deputy Ministers, Ministers, and political staff.

While all challenges were interesting, she is particularly thankful for having been able to explore the power of partnerships and alliances in advancing gender equality and the role of libraries and archives in community vitality. Since her retirement in 2022, when not skiing or cycling, she continues to serve as Past Chair of the Carlington Community Health Center and assists the board of a new foundation in developing its governance.